part-time & remote position (Starting at 5-15 hours a week)
application closes on december 2, 2024

Client Success + Operations Manager

ABOUT US:

Brandify is a creative agency, working with market-leading brands, impactful entrepreneurs and influencers. We create brands and websites that are not only beautiful, but are infused with personality and built with sales strategy that highly converts. We’re currently going through a rebrand and transitioning everything over from Angelique Vestil to Brandify.

OVERVIEW:

We are seeking a proactive and dedicated Client Success + Ops Manager to join our growing creative design agency. Your role is pivotal in ensuring our clients feel valued, supported, and delighted with their experience from start to finish. You will play a key part in maintaining seamless operations and delivering exceptional client experience, while also being a key player in growth initiatives. You will serve as our leadership team’s second brain, a trusted advisor to our team + clients, and should be able to bounce ideas back and forth.

STARTING RATE: $12 - $18 USD per hour (negotiable & willing to pay higher rates based on experience)
HOURS: 5 - 15 hours per week (with room to increase hours over time)
TIME ZONE PREFERENCE: USA, UK, or Europe preferred (but accepting candidates in other time zones)
START DATE: Jan 2025

About The Role

RESPONSIBILITIES:

  • Client Relationship Management: Serve as the primary point of contact for our clients, responding to inquiries, jumping on calls, and providing regular updates on project progress to keep them informed and engaged.

  • Project Coordination: Work closely with our creative director Angelique and our design team to ensure projects are on track, from initial concept to final delivery. Oversee timelines, gather client feedback, and facilitate smooth communication between the client and our team.

  • Brand Experience Development: Assist in envisioning and developing brand experiences that align with client goals and our creative vision. Ensure each brand interaction enhances client satisfaction and aligns with our agency’s high standards.

  • Support Growth Initiatives: Assist in planning and executing growth initiatives and launch campaigns. Provide logistical and administrative support to ensure successful execution and impactful results.

  • ​​Operations Management: 

    • Streamline and optimize day-to-day operations to improve efficiency and ensure the smooth running of all processes.

    • Develop and implement operational policies and procedures that align with company goals.

    • Oversee resource management to ensure projects have the necessary tools and support.

    • Monitor and evaluate operational performance and suggest areas for improvement.

  • Administrative Support: Handle scheduling, email management, and the organization of client files and brand assets. Ensure all materials are easily accessible and well-organized in platforms like Google Workspace.

  • Feedback and Improvement: Gather client feedback post-project and identify areas for improvement. Implement actionable insights to enhance client satisfaction continuously.

QUALIFICATIONS:

  • Strong Communication Skills: Excellent written and verbal communication skills in English, with a knack for crafting clear and personable client interactions.

  • Organizational Prowess: Highly organized with the ability to prioritize tasks and manage multiple projects simultaneously without losing attention to detail.

  • Proactive Problem-Solver: Self-sufficient and proactive, capable of foreseeing potential issues and addressing them before they escalate.

  • Tech-Savvy: Proficient in using tools such as Clickup, Slack, Google Workspace, and familiarity with creative platforms like Adobe CC is a plus.

  • Client-Centric Mindset: Passionate about delivering exceptional customer service and creating memorable client experiences.

BONUS QUALIFICATIONS:

  • 1-2 years experience with branding, web design, or product design either for another agency or for your own business, and are capable of supporting design-related initiatives.

  • Understanding of web development processes to facilitate smoother collaboration with technical teams.

  • Project management or ops related work experience for another design or marketing related startup/small business. 

  • Proficiency in Clickup, Slack, Google Workspace, and other design/website softwares such as Adobe CC, Figma, Squarespace, Wordpress, etc.

  • Passion for health, nutrition, and wellness.


WHO YOU ARE:

  • A team player who thrives in a collaborative environment and values the magic of creative partnerships.

  • Someone who loves diving into client needs and delivering superior service.

  • A creative thinker who embraces growth, both personally and professionally, and appreciates the transformative impact our work has on clients in the health, wellness, and beauty industries.

  • Type A personality that is organized, goal-oriented, quick, decisive, and great at keeping track of multiple projects and launch initiatives at once. 

  • Self-starter that is great at managing time, sticking to deadlines, and doesn’t need to be micro-managed.  

  • You’re not a people pleaser and are not afraid to speak your mind. You’re ready to challenge the way things are done so that we can integrate new solutions and build a well oiled system that grows with us over time

  • You LOOOOVE all things systems and productivity. You spend your free time nerding out about all things productivity, building workflows, and are ready to eat, breathe, sleep our project management systems

  • You’re ready to wear multiple hats and juggle multiple task lists as the business grows

WHO’S THE BEST FIT FOR OUR TEAM?

  • Someone part creative unicorn, part boundary setter, part firestarter, part tech ninja, part woo and a whole lotta spice.

  • Someone who loves personal and professional iteration and growth.

  • Someone who thrives in collaboration- nobody on our team works in a silo.

  • Someone who appreciates the MAGIC behind the clientele that we serve, and the impact they make on the world.

  • Someone who pays close attention to detail, and thrives in a fast-paced environment with multiple responsibilities.

LONG-TERM VISION:

We are seeking a team member who is looking for long-term collaboration and desires to grow with our business over the years. We value commitment and see this role as integral to our ongoing success and development. This is NOT for someone seeking a short-term role.

CRITERIA:

  • The majority of our clients are based in the USA, so you must be willing to work/overlap with American working hours. Ability to work US/UK/Europe time zones will be favored. 

  • The candidate will go through a 3-month probationary period, before deciding if a long-term position with our company is appropriate.

  • We have a global team & client base that is spread across the US, Europe & Asia so you must be willing to adjust call times as and when necessary. 

SCHEDULE & AVAILABILITY:

  • Mon-Fri: Slack check-ins every morning and evening, and throughout day to ensure all clients are nurtured

  • Set weekly, monthly and quarterly check ins + team meetings

  • Eventually, this may transition to a full time position

HOW TO APPLY?

To apply for this position, please fill out the application form here.

You will be required to fill out the application, upload your resume/CV, and upload a video as to why you think you’re a good fit for the position.

  • Round 1: Written & Video Application to assess skill, experience and culture fit

  • Round 2: Video Call Interview

  • Round 3: Three month probation period to assess if we’re a good fit

I understand this process won’t work for everyone, and that’s okay.

The successful applicant will agree to be hired on a part time basis. This is to ensure we’re both 100% happy with the working relationship before we agree to make it a permanent hourly/part-time role.

We only hire incredibly dope individuals, so, PRO TIP: don’t sound like a robot.